Logging in to iBank
Enter the following details
Customer ID
MSE code
The system will ask for an activation pin
Then you will create a password
Enter the pin to validate the password
Setting up a template in iBank
From the menu list, select Payees
Select New Int Payee
Name the template in the template reference field
Select the account you wish to debit to make the payment
Key in the payee's account name
Key in the payee's account number
Fill in the payee’s full address
Fill in the Bank name that the payee holds it account with
Fill in the swift code for the payee's Bank.
In the payment, the reference fills in the details that you wish the payee to see.
In the statement narrative, key in the details that you wish to see in your statement
Then hit save.
The template will be sent to the Bank for approval.
Once approved, you may use it to make payments.
To make a payment in iBank
Log into Ibank as before.
Select Payments
Select New Int. Payment
Select the payee you wish to pay
Select the account you wish to pay from
Key in the amount you wish to pay
Debit narrative – this is what you will see on your bank statement
Payee reference – this is what the payee will see when they receive the payment (Invoice no, etc…)
Setting up an FX transfer
Example converting EUR to USD
Select: Account transfers
New account transfer
From the account, select the Euro Account
To account select the USD account
Credit amount USD 5000.00
DR narrative Transfer to USD account
Cr narrative Transfer from EUR account
Save
The FX deal will be sent to the bank to process, and the rate will be received the next day.
Credit card top up
Select transfer
New account transfer
Select the account you wish to pay from
Click on I wish to credit an account that is not on the list below
Then type in the account number 00010104
Then enter the amount you wish to transfer
Then enter your card details, full name, and last four digits in the narrative as it appears on the card.
Key contacts
Log in and payment queries – operations@eqibank.com.
OTC cryptocurrency queries – Clinton Nicholson c.nicholson@eqibank.com
Credit card queries – Kemon Williams k.williams@eqibank.com