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Instructions FAQs
Updated over 2 years ago

Logging in to iBank

  1. Enter the following details

  2. Customer ID

  3. MSE code

  4. The system will ask for an activation pin

  5. Then you will create a password

  6. Enter the pin to validate the password

Setting up a template in iBank

  1. From the menu list, select Payees

  2. Select New Int Payee

  3. Name the template in the template reference field

  4. Select the account you wish to debit to make the payment

  5. Key in the payee's account name

  6. Key in the payee's account number

  7. Fill in the payee’s full address

  8. Fill in the Bank name that the payee holds it account with

  9. Fill in the swift code for the payee's Bank.

  10. In the payment, the reference fills in the details that you wish the payee to see.

  11. In the statement narrative, key in the details that you wish to see in your statement

  12. Then hit save.

The template will be sent to the Bank for approval.

Once approved, you may use it to make payments.

To make a payment in iBank

  1. Log into Ibank as before.

  2. Select Payments

  3. Select New Int. Payment

  4. Select the payee you wish to pay

  5. Select the account you wish to pay from

  6. Key in the amount you wish to pay

  7. Debit narrative – this is what you will see on your bank statement

  8. Payee reference – this is what the payee will see when they receive the payment (Invoice no, etc…)

Setting up an FX transfer

Example converting EUR to USD

  1. Select: Account transfers

  2. New account transfer

  3. From the account, select the Euro Account

  4. To account select the USD account

  5. Credit amount USD 5000.00

  6. DR narrative Transfer to USD account

  7. Cr narrative Transfer from EUR account

  8. Save

The FX deal will be sent to the bank to process, and the rate will be received the next day.

Credit card top up

  1. Select transfer

  2. New account transfer

  3. Select the account you wish to pay from

  4. Click on I wish to credit an account that is not on the list below

  5. Then type in the account number 00010104

  6. Then enter the amount you wish to transfer

  7. Then enter your card details, full name, and last four digits in the narrative as it appears on the card.

Key contacts

Log in and payment queries – operations@eqibank.com.

OTC cryptocurrency queries – Clinton Nicholson c.nicholson@eqibank.com

Credit card queries – Kemon Williams k.williams@eqibank.com

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